From January 2022 we will no longer dispatch outside of the United Kingdom. This is due to the greatly increased expense of Customs Charges / Taxes which results in nearly all orders being returned. Our Orders are dispatched using Royal Mail, or Courier. Gregory Audio Visual/GAVSHOP will not be liable for the cost of re-delivery if there is no one in to accept your order . If & where possible, please advise us of an alternative delivery address.
We normally try to dispatch orders within 24 hours of receipt of order. You will always receive your goods within seven (7) days.
Back orders & Out of Stock items
If any item is not in stock we shall inform you and place it on back order & dispatch as soon as available. Should delivery of the back ordered items not be possible, we shall contact the customer & offer an alternative product or a full refund.
To advise us on of non-delivery of goods please notify us via email (firstname.lastname@example.org) within seven (7) days, otherwise goods are deemed to have arrived. Email notification of non-delivery is acceptable providing this is sent to us from the contact email address used to place your original order.
Returns perfect goods **
Under Consumer Protection (Distance Selling) Regulations 2000, as a customer you have a statutory 'cooling off' period of seven business days from the day you receive your goods. You must Download the returns form and enclose it with your return .Return delivery costs back to Gregory Audio Visual Ltd shall be borne by you, the customer. Items will not be accepted without the returns form being completed and enclosed. CLICK HERE FOR RETURNS FORM
Faulty Goods Return:
Please follow the same instruction above for returning an item.
We cannot accept the return of:
- Items returned after 30 days from date of invoice.
- Items not in original condition
- Made to order items
- Special order items